Marketwire’s top #socialmedia tips – part 2 #SMWF
Companies in the social media space are constantly looking for advice and new ways that they can make sure their efforts in the space are working. While there are no definitive answers, as every company’s goals will require different methods of showing success, there are a few tips that can be followed for guidelines along the way
The following is 10 tips that I’ve learned from the fantastic community that participates in #SMmeasure. #SMmeasure started off as a weekly Twitter chat that I’m fortunate to host. It has since turned into a community that shares interesting articles and ideas throughout the week, but still gather to chat for an hour every Thursday at noon(EST)/9am(PST). This list is the second part in this series. If you missed part one, be sure to check out our first 10 tips learned through #SMmeausre here.
Choose What Social Media Metrics to Measure
11.Friends/Fans/Followers – it’s great that you have people who want to follow your account(s). Without them, no one would hear what you have to say. However, don’t place too much emphasis on this number. Sometimes having a lower number of friends/fans/followers who are more engaged can be better than a large amount of uninterested and unengaged people.
12.Soft metrics – depending on your goals for being in social media there are a lot of non-traditional metrics that your organization may be interested in tracking such as response time, response percentage (how many people spoke to us that we responded to), customer satisfaction and many others.
Make Your Social Media Metrics Easily Digestible
13. Show trending in your metrics. Not only does it help your case to show before and after social media, but you can use graphs to visually present the data.
14.Use ratios in your data to compare your social media metrics to other campaigns. Are you converting 0.5% of your social media traffic while you convert 0.25% of your organic search traffic?
15.Show context in your numbers. Compare what your social media efforts are doing compared to other campaigns. Use benchmarks with your industry, competitors, or start internally.
Learn from Your measurement Analytics
16.Re-evaluate your social media measurement objectives preferably every quarter. Don’t be afraid to adjust for the following quarter.
17.Gathering your social media measurement metrics isn’t the end of your measurement responsibilities. Analyze the benchmarks you have created, evaluate the data you have gathered, look at trending, and revise your processes. Always work on improving your goals and objectives.
18.Turn your data into action item – did you notice in your data that
things weren’t going exactly as you planned? That may mean it’s time to change up a few things in your plan. Did certain content get a much larger response than others? Perhaps you should focus more content around that subject.
Read, Review, and Adopt Best Practices
19. Social media measurement is an evolving aspect of social media. However, there are many case studies available that outline best practices. Read and review social media case studies and then adopt best practices that you can apply to your business
20. #SMmeasure – social media is a great place to learn from others and being part of a community like #SMmeasure is a great way to keep up to date on new and best practices (Yes, this last one was a shameless plug, but we want to make sure that you all come back time and time again).