European organizations are consumed with firefighting the causes of customer experience dissatisfaction. This relentless pursuit has been complicated by the emergence of new channels, new customer behaviours, new design breakthroughs, new customer expectations and new sources of customer data.

Over the past 10 years, Gartner has conducted extensive research aimed at helping organizations overcome these challenges and embracing the opportunities that focusing on the customer experience entails.

The Gartner Customer Experience and Technologies event builds on this backdrop, providing actionable advice on what to do today and also looking to the future where a new generation of customers’ expectations need to be met and where things become customers. Embracing these changes as well as all the associated emerging technologies like chatbots, artificial intelligence, and virtual reality all need to be considered when shaping the future of your customer experience.

Early Bird Expires: 10th March 2017
€2300 + VAT